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In reply to EmilyS726's post on December 18, 2023. When I insert the sd card I get this message: Please update your device's setting s to accept media transfers. Keep you device unlocked and make sure there are photo or videos on your device. Learn more about transferring files to your PC.. And the Windows help that seems to be the closest to my situation is designed for phones and indicates it has to do with USB settings. I don't find any similar choices on the R7: Note: If you're using an Android phone and Import isn't working, you might need to change your phone's USB setting to allow it to transfer photos.

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Model of your computer - For example: "HP Spectre X360 14-EA0023DX". Your Windows and device specifications - You can find them by going to go to Settings > "System" > "About". What troubleshooting steps you have performed - Even sharing little things you tried (like rebooting) can help us find a better solution!. Use a USB cable to connect your device to the PC. In the search box on the taskbar, type photos and then select the Photos app from the results. Select Import from the app bar. Your devices will automatically show under Import. Choose your device from the list of connected devices. Wait for the content to load from your device.